Privacy policy

At Happiness Works we are committed to protecting and respecting your privacy. This privacy policy sets out the basis on which we will process any personal data that we collect from you, or that you provide to us. It applies to information we collect about visitors to our websites and people who use or enquire about our services and is governed by the UK Data Protection Act 1998. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using this website you are accepting and consenting to the practices described in this privacy policy.

Respecting your happiness data

Our surveys ask you questions about the factors that contribute to your happiness at work and as such including questions about your working and personal life. We realise this is sensitive information and we are very careful about how we handle it. Here are our promises to you:

  • Your organization will never be given access to your individual question responses and scores.
  • When reporting on the results we will never show scores for a group of less than 3 individuals in order to protect your anonymity.
  • If you provide textual answers (for example your comments or suggestions) these will be viewable by your organization but will not be attributed to you (unless explicitly stated that they will be).
  • Personal information (such as name, email address) will be available to your organization for the purposes of administering the survey.

You can see how the anonymised and aggregated results will be presented to your organization (and what type of data is made available) by viewing our sample reports.

If you have any queries about this please contact us at [email protected].

Use of other information

If you are paying for our services online we will collect payment card information. This is immediately passed directly to a third party (Stripe) for processing and secure storage.

When you visit our website we collect standard internet log information such as Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We also collect information about your online activity in order to measure the number of visitors to our website, and to improve our website. This may include details such as your URL, visits to, through and from our website (including date and time), length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods to browse away from the page. We do not share this information with any third parties except those directly involved in collecting and processing it (such as Google Analytics).

We will also collect information that can identify you, such as your name, office address, office telephone number, e-mail address, and other similar information when you provide it to us via contact forms, newsletter subscription forms, downloads and/or online tools.

We use the information we collect:

  • To administer and provide our products and services
  • To notify you about changes to our service
  • To ensure that content from our website is presented in the most effective manner for you and for your computer
  • To provide you with information about products and services that you request from us, or about other goods and services we offer that are similar to those that you have already purchased or enquired about
  • To carry out our obligations under any contracts entered into with you
  • For internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • To allow you to participate in interactive features of our service
  • To measure or understand the effectiveness of advertising or promotions we serve to you and others, and to deliver relevant advertising or promotions to you

Third party access to your information

The survey may be administered by a practitioner on behalf of your organization, in which case they will have access to the same anonymised and aggregated survey results and demographic data that your organization can access. They will also have access to the same personal information your organization can access for the purpose of administering the survey.

From time to time we work with academics and research organizations with whom we may share your anonymised data as part of an aggregated data set.

We use third party providers to help deliver the services we provide to you and as such it may be necessary to share information with them (for services such as email delivery, payment processing, support query handling). We will only share with them information that is essential to provide their services.

Use of cookies

A cookie is a data file stored on a computer hard drive, mobile phone or other device which contains information about the user of our website. We use cookies on our website for the following purposes:

  • Identifying users so that they can access their data (for example, once you log in a cookie will be used to identify you)
  • Collecting analytics about how visitors use our website (often via a third party such as Google Analytics)
  • Storing preferences to remember a user’s choice about how the website should behave (for example which language they prefer)
  • Recording prior actions to prevent us asking individuals to complete an action who have either already completed it, or indicated they do not wish to do so (for example a response to a poll)

Third party services (such as YouTube) that are embedded in the website for may set cookies for similar purposes.

You can decide whether or not to accept the use of cookies on our website by enabling or disabling cookies in your browser settings. You can find details of how to do this in your browser's Help pages. Please be aware that if you disable cookies for this website critical features may not be able to function.

Links to other websites

This privacy policy does not cover other websites linked from this website. We encourage you to read the privacy statements on the other websites you visit. 

Storage and security of your information

Information that we collect about you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or partners. Such staff maybe engaged in, among other things, the fulfilment of the service, the processing of your payment details and the provision of support services. By submitting your data, you agree to this transfer, storing or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted to our website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Age of users

This website is not intended for and shall not be used by anyone under the age of 18.

Editing and deleting your information

You have the right to ask for correction and/or deletion of your personal data. You also have the right to object at any time, free of charge, to the processing of your information and you have right of access to your personal information. If you would like to exercise any of these rights please contact us at the address below.

Complaints or queries

Our intention is to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive very seriously. We encourage people to notify us if they think that our collection or use of information is unfair, misleading or inappropriate. This privacy policy does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

For the purpose of the Data Protection Act 1998, the data controller is Happiness Works Ltd of Hikenield House, East Anton Court, Icknield Way, Andover, SP10 5RG.

How to contact us

If you want to request any further information you can email us at [email protected] or write to us at: Happiness Works Ltd, Hikenield House, East Anton Court, Icknield Way, Andover, SP10 5RG.

Changes to this privacy policy

This privacy policy may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. This privacy policy was last updated on 7th March 2014 and replaces any other privacy policy previously applicable.